The Organization Trust Inventory (OTI) is a 12-item scale to measure an individual’s level of trust in his or her supervisor and in his or her work organization as a whole. The OTI consists of three dimensions that measure the belief that an individual or group makes good-faith efforts to behave in accordance with any commitments (Dimension 1), is honest in negotiations (Dimension 2); does not take excessive advantage of another (Dimension 3). Assessed by affect, cognition and intended behavior components
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organizational trust, level of trust, supervisor, work organization
Measured on a 7-point scale ranging from nearly zero to near 100%
Dimension 1: Reliability .84-.96 in SEM (structural equations modeling)
Dimension 2: Reliability .78-.94 in SEM
Dimension 3: Reliability .88-.92 in SEM
See Nyhan, RC, & Marlowe, HA (1997). Development and psychometric properties of the organizational trust inventory. Evaluation Review, 21(5), 614-635.
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